Frith O’Steen

So…I’m a dork and I like to travel overly prepared which means I always bring extraneous stuff like Decker’s medical book etc. Normally, we keep his immunization record in the medical book, and I take it out when we fly (so we won’t lose it). This past trip to Utah however, I forgot to take it out of the book, and I did, in fact, lose the immunization record in transit home to Oakland. I had resigned myself to the idea of having to go through the hassle of getting a new one, and mad at myself for being such a dunce with the last one. Imagine my surprise when I recieved an envelope from our pediatrician’s office last week, containing…Decker’s immunization record, and a letter from Southwest Airlines saying “Our staff found this on one of our planes, can you please return it to the parents?”. A) I’m really impressed that SWA did that, and B) I’m impressed that our pediatrician’s office was so obliging! Who says customer service is dead? (And yes, I suppose it is a little sad that I find stuff like that so cool!)